Privacy Policy
GRAFTON GREGORY LTD T/A RICHARD GRAFTON INTERIORS
The security of your personal information is of utmost importance to us. Below we will set out the Privacy Policy of Richard Grafton Interiors. For any data that we obtain from you Richard Grafton Interiors is the data controller for the purposes of appropriate data protection laws.
Below we will outline what data we use, how it is used and what choices and rights you have in respect of the data that is held.
We are acting in compliance with current data protection laws in the UK and the EU. Any future changes to our Privacy Policy will be published on this page.
Enquiring about our products
Enquiring for information, samples or a quotation – you are able to contact us by email, telephone or by completing a form in store. At this time we will ask for some simple contact details, phone number, email & name, as well as recording details of your general or specific requirements.
Our team will then use this information to assist you in finding you the appropriate products and design options and communicate these to you. You may at any time ask for our team to stop providing details of our products, designs or offers tailored to your specific requirements.
Ordering Products
When ordering products/services we will record and securely store:
Customer Names
Contact Details – such as phone number, address & email address
Plus details of the products/services ordered, any information that we may need to note for the fulfilment of your order as well as details of any communication that we may have with you.
Communication about your order
It is important that Richard Grafton Interiors are able to contact you by email, telephone or letter using the contact details obtained at the time of ordering to keep you updated about your order.
This could be to:
Pass on important information about the fulfilment of your order
To obtain any further information required
Make you aware of other products/services to complement your specific order.
To provide all appropriate documentation for your order.
Future Marketing
We will only contact you with offers, promotions or details of available products under the following circumstances.
You have provided us with specific consent to do so by signing up to our newsletter or within our showrooms.
You have an active enquiry with us.
You have ordered with us and we wish to share with you offers for products that may similarly interest you.
Grafton Gregory Ltd T/A Richard Grafton Interiors does not sell, trade or rent your details to third parties unconnected to your orders. Details are provided to suppliers connected to your orders for the purposes of the fulfilment of your orders only.
Your rights to see, delete or amend data held about you
You are entitled to access your personal data held by us at any time. Please email enquries@richardgraftoninteriors.com to make such a request. We will be obliged to offer any appropriate details within 30 days of the request. Please do advise us if you are seeking a specific piece or pieces of data.
Any concerns about the ongoing processing of data, including processing of data, including any corrections that may need to be made to any of the information held, should also be directed to enquiries@richardgraftoninteriors.com.
Contact Information: Grafton Gregory Ltd T/A Richard Grafton Interiors, The Ginnel, Montpellier Quarter, Harrogate, HG1 2RB.
What we share with others
We share information with third parties who help us provide our orders and store services to you; for example payment gateways listed below, Trust Pilot, Hermes Couriers & Domestic Distribution who fulfil our deliveries.
Payments
We accept payments through PayPal & Stripe. When processing payments, some of your data will be passed to PayPal or Stripe, including information required to process or support the payment, such as the purchase total and billing information.
Please see the PayPal Privacy Policy for more details.
Please see the Stripe Privacy Policy for more details.
Cookies
We use third party cookies from Trustpilot in order to improve our services & collect reviews from our customers.