Privacy Policy


The security of your personal information is of utmost importance to us. Below we will set out the Privacy Policy of Richard Grafton Interiors ( For any data that we obtain from you Richard Grafton Interiors is the data controller for the purposes of appropriate data protection laws.

Below we will outline what data we use, how it is used and what choices and rights you have in respect of the data that is held.

We are acting in compliance with current data protection laws in the UK and the EU. Any future changes to our Privacy Policy will be published on this page.

Registered Address: The Ginnel, Montpellier Quarter, Harrogate, North Yorkshire, HG1 2RB.


What personal data we collect and why we collect it

Enquiring about our products

Enquiring for information, samples or a quotation – you are able to contact us by email, telephone or by completing a form in store. At this time we will ask for some simple contact details, phone number, email & name, as well as recording details of your general or specific requirements.

Our team will then use this information to assist you in finding you the appropriate products and design options and communicate these to you. You may at any time ask for our team to stop providing details of our products, designs or offers tailored to your specific requirements.


Ordering Products

When ordering products/services we will record and securely store:

Customer Names

Contact Details – such as phone number, address & email address

Plus details of the products/services ordered, any information that we may need to note for the fulfilment of your order as well as details of any communication that we may have with you.


Communication about your order

It is important that Richard Grafton Interiors are able to contact you by email, telephone or letter using the contact details obtained at the time of ordering to keep you updated about your order.

This could be to:

Pass on important information about the fulfilment of your order

To obtain any further information required

Make you aware of other products/services to complement your specific order.

To provide all appropriate documentation for your order.


Future Marketing

We will only contact you with offers, promotions or details of available products under the following circumstances.

You have provided us with specific consent to do so by signing up to our newsletter or within our showrooms.

You have an active enquiry with us.

You have ordered with us and we wish to share with you offers for products that may similarly interest you.

Grafton Gregory Ltd T/A Richard Grafton Interiors does not sell, trade or rent your details to third parties unconnected to your orders. Details are provided to suppliers connected to your orders for the purposes of the fulfilment of your orders only.


Web Browsing

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of basket contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 6 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

Your rights to see, delete or amend data held about you

You are entitled to access your personal data held by us at any time. Please email to make such a request. We will be obliged to offer any appropriate details within 30 days of the request. Please do advise us if you are seeking a specific piece or pieces of data.

Any concerns about the ongoing processing of data, including processing of data, including any corrections that may need to be made to any of the information held, should also be directed to

Contact Information: Grafton Gregory Ltd T/A Richard Grafton Interiors, The Ginnel, Montpellier Quarter, Harrogate, HG1 2RB.


What we share with others

We share information with third parties who help us provide our orders and store services to you; for example payment gateways listed below, Trust Pilot & Evri Couriers who fulfil our deliveries.


We accept payments through PayPal & Stripe. When processing payments, some of your data will be passed to PayPal or Stripe, including information required to process or support the payment, such as the purchase total and billing information.

Please see the PayPal Privacy Policy for more details.

Please see the Stripe Privacy Policy for more details.


We use third party cookies from Trustpilot in order to improve our services & collect reviews from our customers.

When shopping, we keep a record of your email and the basket contents for up to 30 days on our server. This record is kept to repopulate the contents of your basket if you switch devices or needed to come back another day. Read our privacy policy here.