Privacy Policy

GRAFTON GREGORY LTD T/A RICHARD GRAFTON INTERIORS

The security of your personal information is of utmost importance to us. Below we will set out the Privacy Policy of Richard Grafton Interiors. For any data that we obtain from you Richard Grafton Interiors is the data controller for the purposes of appropriate data protection laws.

Below we will outline what data we use, how it is used and what choices and rights you have in respect of the data that is held.

We are acting in compliance with current data protection laws in the UK and the EU. Any future changes to our Privacy Policy will be published on this page.

 

Enquiring about our products

Enquiring for information, samples or a quotation – you are able to contact us by email, telephone or by completing a form in store. At this time we will ask for some simple contact details, phone number, email & name, as well as recording details of your general or specific requirements.

Our team will then use this information to assist you in finding you the appropriate products and design options and communicate these to you. You may at any time ask for our team to stop providing details of our products, designs or offers tailored to your specific requirements.

 

Ordering Products

When ordering products/services we will record and securely store:

Customer Names

Contact Details – such as phone number, address & email address

Plus details of the products/services ordered, any information that we may need to note for the fulfilment of your order as well as details of any communication that we may have with you.

 

Communication about your order

It is important that Richard Grafton Interiors are able to contact you by email, telephone or letter using the contact details obtained at the time of ordering to keep you updated about your order.

This could be to:

Pass on important information about the fulfilment of your order

To obtain any further information required

Make you aware of other products/services to complement your specific order.

To provide all appropriate documentation for your order.

 

Future Marketing

We will only contact you with offers, promotions or details of available products under the following circumstances.

You have provided us with specific consent to do so.

You have an active enquiry with us

You have ordered with us and we wish to share with you offers for products that may similarly interest you.

Grafton Gregory Ltd T/A Richard Grafton Interiors does not sell, trade or rent your details to third parties unconnected to your orders. Details are provided to suppliers connected to your orders for the purposes of the fulfilment of your orders only.

 

Your rights to see, delete or amend data held about you

You are entitled to access your personal data held by us at any time. Please email gdpr@richardgraftoninteriors.com to make such a request. We will be obliged to offer any appropriate details within 30 days of the request. Please do advise us if you are seeking a specific piece or pieces of data.

Any concerns about the ongoing processing of data, including processing of data, including any corrections that may need to be made to any of the information held, should also be directed to gdpr@richardgraftoninteriors.com.

Contact Information: Grafton Gregory Ltd T/A Richard Grafton Interiors, The Ginnel, Montpellier Quarter, Harrogate, HG1 2RB.